Lisa Powell

Jonathan Reeve helps retailers to develop winning strategies for the age of disruption. He has worked in retail businesses on three continents for over fifteen years, and was part of the team that developed the operating model for Tesco.com, a global pioneer of online grocery retail.

Jonathan’s perspective is unusual in that he has both developed retail strategy and led the teams who deliver the service to customers. Jonathan has also worked in store retail, and was the store manager of a large Tesco supermarket in London.

Jonathan now consults on retail strategy and last-mile fulfilment, and recently published “Retail's Last Mile: Why Online Shopping Will Exceed Our Wildest Predictions”, a book that explores the disruption of traditional retail by online shopping. Jonathan supports teams to understand the changes affecting retail and develop a winning strategy. Jonathan has an MA in Economics from Cambridge University (UK) and an MBA with distinction from INSEAD (France). Jonathan held roles with Aussie Farmers Direct, Coles, Tesco, Goldman Sachs and Arkwright Consulting.

Fulfilment in the era of Amazon

Fulfilment matters. History shows us that online retailers who fail to master fulfilment end up both disappointing customers and losing money. And yet most retail leaders pay less attention to fulfilment than they do do to the digital customer experience. Amazon has put fulfilment at the heart of its customer offer. Its strategy is clear: to dominate online retail by developing an efficient global fulfilment network capable of delivering almost any product to a customer - wherever and whenever they want it. The confirmed launch of physical operations by Amazon in Australia and New Zealand will put ANZ retailers in direct competition with the undisputed global leader in online fulfilment. In his keynote, Jonathan will set out the fulfilment challenges facing retailers and their logistics partners, the difference Amazon will make in the Australian and New Zealand market, and the fulfilment strategies most likely to succeed.

Nichola Quail

I am a seasoned, qualitative research specialist with over 15 years’ experience across a plethora of brands and categories. Kiwi born and bred, my research career was nurtured in two of Sydney’s most respected boutique agencies, ANOP Research and Galileo Kaleidoscope, before launching Fresh Focus in 2007.

Using a blend of digital, mobile and human interaction, I love getting up close and personal with the messy world of consumers. Core skills lie in using empathy, observation and active listening to encourage conversation, elicit stories and reveal core truths. The ultimate outcome is the opportunity to bring clients closer to their customers through inspiring and surprising insights.

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Why mobile enhances the customer path to purchase

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We know that consumers do not isolate their experiences by channel –a personal mobile experience can drive a customer to buy in-store and ultimately add incremental revenue. So, what role does mobile now play in this new digital commerce environment? How has the smartphone changed NZ shopping behaviour?

Fresh Focus in partnership with Pure Profile, will focus on the role of mobile in the path to purchase within two verticals; travel and retail. Through a mix of in depth interviews and an online survey of n=1000 mobile users conducted in March, this local research brings to life how the personal mobile experience is an essential step in the customer’s path to purchase.

Sarah Wood

Sarah is a strategic, commercially focused and financially marketer with a wealth of experience in both New Zealand and the United States. She has worked scross consumer product marketing, publishing and business-to-business brand and market development. And her ability to sell a vision, foster a working collaborative environment, means that she is a GM that makes things happen, drives results and affects significant change within an organization.

COMPANY PROFILE

GrabOne offers experiences, services, products and travel deals all over the country and beyond. We make it possible for you to do more of the things you love, and get more of the things you need, for less. Launched in 2010, GrabOne has since grown to become one of NZ’s biggest and best-loved websites and, as part of NZME, we reach an audience of 2.9 million Kiwis every week! Our customers have saved over $500 million and have bought over 15 million items. Grab life with GrabOne.

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Future-proofing with a consumer focus

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Consumers are driving the agenda in the online world and the relationships they have with brands are more important than ever. GrabOne was one of the first ecommerce players in the market 7 years ago, delivering excitement and value to consumers. It was launched off the back of $4 movie tickets and consumers were scrambling to subscribe to be part of it. Since then GrabOne has evolved from a daily deals site to platform delivering value and inspiration to New Zealanders. Today consumers use GrabOne for ideas of things to see and buy. They rely on GrabOne to show them what is new and cool, from Pipi Mā - Māori Speaking Dolls through to resurgent trends like roller skating. The opportunities going into the future are only going to get more interesting. GM Sarah Wood is going to talk about what they have planned for consumers.

Shane Lenton

Shane is an accomplished IT and e-commerce senior executive with over 17 years experience across many markets globally and a across a variety of industry sectors including retail, finance, media and government.

Currently the CIO at Cue Clothing, which includes brands Cue, Veronika Maine and Dion Lee, Shane’s responsibilities include overseeing all aspects of IT and digital, both strategic and operationally.

Prior to his role at the Cue Clothing, Shane’s held various senior IT positions at organisation’s such as Tricom Equities, AMP Capital Investors, St George Bank, Commonwealth Bank, British Sky Broadcasting Group (BSkyB) and JCDecaux.

COMPANY PROFILE

Proudly Australian owned and operated by the family who started it all, Cue has been at the forefront of fashion for over 48 years. "Voted 'Best Australian Fashion Brand' four times by Marie Claire Magazine readers, Cue is an iconic brand that is the largest manufacturer of women’s fashion in Australia with 139 stores across Australia and New Zealand.

A second label, Veronika Maine launched in 1998, has been nominated multiple times for the Prix de Marie Claire Award and has 124 stores in Australia and New Zealand

Cue Clothing Co. sits in a unique position between high street retail and designer label, with a proud commitment to modern design, high quality and Australian-made fashion.

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The Cue Clothing Company’s Journey to unified commerce

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Shane will talk about Cue’s journey from an Australian bricks and mortar icon to their current positional delivering unified commerce. Shane will talk through the challenges faced and learnings along the way

Steven Bradley

COMPANY PROFILE

Oracle + Bronto provides a cloud-based commerce marketing automation platform to mid-market and enterprise organisations. Oracle + Bronto is the number one ranked email marketing provider to the global Internet Retailer Top 1000, with a client roster of leading brands, including EMU Australia, Ted’s Cameras, Princess Polly and O’Neill Australia. For more information, visit ​bronto.com​.

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One-to-One Marketing Tactics to Reach the Global Shopper

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Learn about how retailers can compete in the new consumer-driven marketplace. Is it consumer-driven, or are you in the driver’s seat? That depends on the data you have at your fingertips and how you are able to incorporate that into your marketing strategy.

Danny Parker

Danny has worked across creative, brand, performance, media and analytics agencies, helping companies navigate their way through the digital ecosystem and drive real results. He enjoys simplifying the complex for clients and leading organisations through a process of being able to use insight to enable growth. Passionate about letting the strategy lead the technology, and not the other way around, so companies are able to focus on keeping their business goals front and centre.

COMPANY PROFILE:

FIRST is a digital marketing consultancy with a mission to help our clients to grow, underpinned by strong data that drives understanding of customers and drives recommendations for improving website performance and also to achieve greater impact from promotion and media. Our customers include leading eCommerce retail, travel and finance businesses and other service businesses seeking greater online sales and ROI. We foster an open and adaptive approach to digital innovation that delivers effective solutions for our customers' business challenges.

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Raising a Digital Business

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The speed of change in digital marketing can often leave our heads spinning and forgetting what truly matters for the business. Sometimes it’s hard to find a way forward with the level of competition and the number of tools available. It can be like raising a child. Danny will guide you through how First Digital approaches raising a business’ digital child in a competitive and confusing environment to turn it into a forward thinking, progressive and mature online business that generates results

Jason Greenwood

Jason is eCommerce Manager for HealthPost, based in Auckland. Jason has worked in the digital space for over 15 years, both agency and merchant side. Jason also hosts a YouTube series called ‘At the Coalface’, discussing all things digital, eCommerce and marketing related. Jason draws from a range of real world insights from his years of experience helping businesses execute on positive digital transformation

COMPANY PROFILE:

HealthPost is New Zealand’s favourite online supplier of natural health, skincare and household products, proudly based in Golden Bay. HealthPost was established by Linley Butler in 1988, and while it is still very much a family business, we now have a tireless team of 80-odd staff sending goods around New Zealand and worldwide.

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The systems integration approach to Omni-channel experiences

Tony Hou

Tony Hou, Managing Director at Moustache Republic, Technical Director at I Love Ugly.

COMPANY PROFILE:

We’re a team of business minds, creatives, and technology junkies working together to deliver exceptional ecommerce solutions for businesses that want to succeed online – both locally and globally.

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The systems integration approach to Omni-channel experiences

Jason Greenwood

Jason is eCommerce Manager for HealthPost, based in Auckland. Jason has worked in the digital space for over 15 years, both agency and merchant side. Jason also hosts a YouTube series called ‘At the Coalface’, discussing all things digital, eCommerce and marketing related. Jason draws from a range of real world insights from his years of experience helping businesses execute on positive digital transformation

COMPANY PROFILE:

HealthPost is New Zealand’s favourite online supplier of natural health, skincare and household products, proudly based in Golden Bay. HealthPost was established by Linley Butler in 1988, and while it is still very much a family business, we now have a tireless team of 80-odd staff sending goods around New Zealand and worldwide

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The systems integration approach to Omni-channel experiences