Benjamin Thompson

Head of Marketing Transformation at Endeavour Drinks Group

I am an entrepreneurial, accomplished, energetic and senior marketer with exceptional interpersonal skills and a passion for creating and executing sales focused marketing strategies. I was headhunted from my previous position to build and grow the Thailand venture of theiconic.com. I am motivational leader with strong analytical, organizational and problem solving skills, committed to the highest levels of ethical, professional and personal excellence.

For two years I had been taking care of Digital Marketing at Dan Murphy's and driving the business' Omni-Channel marketing approach (including a couple of Omni-channel awards). Now I have been promoted to take care of Digital Marketing at a group level, supporting not just Dan's but all the brands within the Woolworths Liquor Group (now called Endeavour Drinks).

Session title:

Customer Communications in 'The New Normal'

Session synopsis:

Ben Thompson shares insights about EDG's journey facing into changing customer expectations in what is becoming a new normal in retail. The role that data & technology are playing and what this means for teams and channels.

 

Close

Anthony Long

Global eCommerce & Digital Transformation Consultant at Kimberly-Clark Corp

Tony Long is a Marketing Technology innovator with over 20 years of global leadership of initiatives that combine digital transformation, digital and conventional commerce, and mobile-driven consumer behavior. His diversified background includes founding one of the first “Silicon Alley” web development shops in the mid 1990’s, consulting on digital marketing projects across numerous industries, serving as senior leadership with tech and non-tech start-ups, and heading marketing initiatives for clients across the US and Europe that included major retail, banking, consumer products and sporting franchises.

In his most recent role at Kimberly-Clark Tony supported top-tier markets and leading retailers globally with e-commerce and digital marketing strategies and capabilities. He is a frequent keynote speaker at marketing and e-commerce conferences around the world, and writes a column on the subjects for Ecommerce Brasil magazine. Current project work includes long-term assignments for leading global brands in diverse verticals, serving as advisor to 3 in-market digital commerce start-ups, and advising on a cross-border acquisition of a prominent fashion/apparel brand. He also plays bass, percussion and keyboards for Chicago-based rock band Samson The Aviator.

Session title:

The Great Consumer Diaspora

Session synopsis:

The once-organized, easily defined world of shopping has been turned upside down by mobile-toting consumers who have changed their shopping behaviors from a planned "must-do" to an “always on, when I think about it”. Our conversation will travel the path from purchase to creating real relationships with people, with the end-goal of restoring connections with “connected/disconnected” consumers. We’ll discuss new ways of approaching classic e-commerce go-to's such as search and CRM, and bring forward some new thinking that includes the proper role of AI, and how model innovation is the best new way to create value for both your distracted, dispersed customers and you.

So, the notion is this: people are still shopping, but they're not doing it in concentrated groups gathering at high-street retailers. They're doing it as they feel like it, whether in lines at the airport or watching their kid's rugby match. What this means is, brands and retailers need now, more than ever, to ditch the nottion of "scale" (i.e., buying big media) and embrace the notion of "1 to 1 relationships at scale."

 

Close

Jo Bye

Head Of Digital at Trilogy International Limited

After 11 years of living overseas in London & Sydney, Jo returned to New Zealand 18 months ago to join Trilogy International – firstly to head up the ECOYA business as a maternity cover Brand General Manager and then to take up a purposefully created Head of Digital role across all three of the business’ staple brands - Trilogy Natural Skincare, ECOYA Home Fragrance, and Goodness Superfood Skincare.

Jo’s strategic consumer marketing industry experience spans not only premium consumer goods at Trilogy, but also Fashion e-commerce (ASOS), Grocery retail (Woolworths), Telco (Orange, Everything Everywhere), & FMCG (Heinz Wattie’s) across NZ, Australia, and the UK. Most recently, Jo was Country Manager for ASOS Australia, where she helped continue the brand’s stronghold in one of their most important markets and where her passion for all things digital really came to life.

Session title:

A kiwi brand in a digitally global world

Session synopsis:

As a boutique Kiwi business, Trilogy International is on a journey to get organised & tap into the great opportunity that is the global digital stage… here are a few key considerations to share as we navigate that process.

 

Close

Dave Coles

Global Enterprise Growth Manager at 90 Seconds

Dave Coles is the Global Enterprise Growth Manager for the world's online video creation platform, 90 Seconds. With over 20 years of experience in the television broadcasting industry, Dave has a wealth of knowledge when it comes to creating engaging video for brands. He is passionate about integrating video into ecommerce strategies and seeing brands leverage off the power of video to effectively transact.

Session title:

Engaging Video = Emotional Conversion

Session synopsis:

Globally we are seeing exponential growth in both Video and eCommerce. Used together, they are powerful conversation tool. 90 Second's Global Enterprise Growth Manager, Dave Coles, shares with us how video is increasingly being used to get potential consumers across the line.

 

Close

Rachel Williamson

Director at Mr Ralph

Rachel is the owner of online Lighting and Decorative string business Mr Ralph. Her background is in Sales and Marketing, she has worked for some large organisations in varied roles and locations. She has a love of Interior Design and the magical effect of lighting.

 

Close

Chris Wong

General Manager Business Marketing at New Zealand Post

Chris has recently joined NZ Post as GM Business Marketing where he is accountable for parcel delivery and logistics solutions that enable eCommerce for many of New Zealand’s merchants. Prior to NZ Post, Chris was the Chief Operating Officer at Paymark - NZ’s largest payments company providing merchants with both in-store and online payment solutions as well as data insights products.

Chris has spent most of his career working with technology and has a passion for building new products & services and working with great people in the process. Chris has an extensive background in the Telco industry and has launched a number of mobile, internet and communications solutions through various senior roles with Vodafone in New Zealand, UK and Hungary.

Session title:

Get the full download on online shopping in New Zealand

Session synopsis:

In our inaugural year, NZ Post is proud to share our comprehensive analysis of the state of online shopping in New Zealand - The Full Download, 2018 NZ eCommerce Review.  We dive into a range of subjects and uncover insights about how, where and when kiwis are spending their online dollar - a must for anyone considering local or global eCommerce from a NZ base.   So, as online shopping continues to boom in New Zealand - are you grabbing your fair share of the growth?  

 

Close

James Johnson

Regional Director at Salesforce Commerce Cloud

James is Regional Director Customer Success & Retail Practice for Salesforce Commerce Cloud, the leader of enterprise cloud commerce solutions. He works with leading global retailers to navigate and innovate within the complex, consumer-driven world. With over 16 years of online experience, James’s appetite for omnichannel strategy and optimisation to improve the customer experience is unabated.

Session title:

Transforming Shopping in the Age of AI and Mobility with Salesforce and Adidas

Session synopsis:

Every month, more than 500 million active users engage with digital shopping experiences powered by Commerce Cloud - on par with Amazon.com.

Learn how Trailblazers like Adidas are moving from ecommerce to total enterprise commerce by combining the speed and agility of the #1 commerce platform, featuring Einstein-enabled mobile experiences, with the best in class digital experience of Marketing Cloud and Service Cloud to connect and unify every point in the shopping journey.

 

Close

Tim McDonnell

VP Sales at Adyen

Tim is VP of Sales for Adyen, Australia and New Zealand. He works closely with retailers, helping them deliver the best payment experiences to their shoppers.

Originally from New Zealand, Tim has over 10 years' experience working in payments and Ecommerce in various sales roles for some of the largest payment service providers in the world. Tim is now based in Sydney and is focussed on helping businesses in Asia Pacific expand globally.

With a passion for technology he applies his experience to help retailers evolve their business-es in order to meet the expectations of today’s competitive Ecommerce landscape.

Session title:

When shoppers call the shots

Session synopsis:

In a highly competitive market, consumers are in the driver’s seat. They choose how to interact with a brand and retailers are left looking for new ways to stay relevant. Creating consistent experiences across channels and borders while engaging with shoppers on their terms is now more critical than ever.

Hear from Tim McDonnell, VP of Sales for Adyen, as he shares how payments play a key role in a unified commerce experience, giving examples of best practice from around the world.

 

Close

Margaret Bosworth

Head of Marketing Communications (APAC) and Marketing (ANZ) at Sealed Air

An experienced marketer with 20 years’ experience in leading and driving business growth and building brands for global organisations across a wide range of industries including: packaging, medical, food and FMCG.

Margaret leads APAC marketing communications and ANZ marketing for Sealed Air. Her passion is brand and customer experience. She's also a former engineer, with a background in operations and process improvement.

 

Close

Bernard Walsh

General Manager Supply Chain Team at Ezibuy

Bernard began his Supply Chain career in the Dairy Industry at Kiwi Dairies in Taranaki and has worked across a number of Supply Chain and General Management roles with Heinz Watties, Pacific Dunlop, Weldwell New Zealand and EziBuy. He is currently the General Manager Supply Chain for EziBuy Ltd.

EziBuy began in a garage in 1978 and has grown to become one of the largest multi-channel retailers in Australasia.

Primary markets are NZ and Australia but EziBuy have customers based in 24 other countries.

The company has 485 staff and has an International Distribution Centre and a Contact Centre based in Palmerston North.

EziBuy is now part of the Alceon Group of companies.

 

Close

Yvonne Adele

MC at Yvonne Adele Productions

Yvonne Adele is a Corporate Event Speaker, MC and Business Consultant. She started in tech-support at Microsoft in Australia, then Europe before starting her own consultancy assisting Australian businesses to get the most out of technology. Since her 10yr stint on national television, Yvonne has travelled the world as a Speaker on the topics of Innovation and Digital Marketing. She shines a light on the experiences of consumers from their perspective in her engaging presentations.

Yvonne has worked with brands of all sizes such as NAB, AMEX, Fernwood Fitness, Business Victoria, ad:tech, REA Group, Intel, Retail Global (Qld and Las Vegas), Telstra and Woolworths.

 

Close

Devan Moorthy

Market Development, APAC at Braintree

Devan is a part of the Market Expansion team for Braintree in the Asia Pacific region. Originally beginning his career at payments start up in Perth, he moved to Sydney to join PayPal, before eventually making his way to Singapore with Braintree. 

In his current role, Devan works closely with enterprise merchant across the region to create seamless payments and partnership experiences.

Session title:

Contextual Commerce - Love at first byte

Session synopsis:

I see the lamp I like on Pinterest. I click the buy button. And it’s on its way. Simple as that. No more redirects. No more navigation issues. No more friction. That’s the way it should be.

Braintree Extend enables secure sharing of payment data between partners such as Facebook, Skyscanner, and Ticketmaster to help create new contextual commerce distribution channels. Braintree powers intuitive and connected commerce experiences.

 

Close

Matt Rigney

APAC Country Manager at Barilliance

Matt Rigney is the APAC Country Manager for Barilliance - one of the more established global providers of e-commerce personalisation solutions, now in its 10th year of operation. Barilliance specialises in e-commerce personalisation and helps retailers increase revenue by creating personalised experiences for their customers across mobile, web, email and in-store.

Over the last 20 years the Australian digital media and e-commerce landscape has changed significantly and Matt has seen much of this change first hand via his involvement in various digital businesses both in the corporate world (as a GM at News Corp and Global Manager at Fairfax Media) but also in the digital and e-commerce start up community in Australia and SE Asia.

Matt has been working closely with the online retail community for the past 10 years through his roles as CEO of Getprice and Price Panda (Australia and SE Asia’s largest price comparison websites at the time) and through a number of innovative e-com start-ups. In 2013 Matt co-founded a company called Next Commerce in Australia which launched two new start-ups to assist online retailers to connect more effectively with shoppers. These included Hynt (a SAAS product recommendation software for e-commerce stores) and Trova (a lifestyle discovery shopping engine for fashion and beauty). Matt is also the co-founder of Ovisto (APACs first shop to shop coupon network) which is growing in Australia and soon to launch in New Zealand.

As Country Manager for Barilliance - Matt works directly with hundreds of online and omni-channel retailers across the region and understands both the challenges they face but also the huge upside and long-term potential for companies that think 'customer first' and create a seamless personalised shopping experience across every channel and touch point. Matt will be sharing some of these insights at our E-Commerce 1:1 event.

Session title:

Mastering The Art Of Cross Channel Personalisation

 

Close

Keith Ching

Global Head of eCommerce Digital Experience at Icebreaker

Keith Ching has had the opportunity to work with several global brands such as Philips, Sephora, Clarins and Under Armour. Currently with Icebreaker, New Zealand’s very own iconic brand, Keith operates at the intersection of business, technology and consumers to drive a superior digital shopping experience.

Session title:

Off or On? The lines are blurred.

Session synopsis:

With the advent of technology and a digital boom, customer shopping experience is no longer linear nor channel-specific. With so many digital native players threatening to shake up the industry, we explore how traditional retail businesses should and could stay competitive, if not pull ahead, by complementing their digital initiatives with a physical presence, ultimately marrying all touchpoints for a superior customer experience.

 

Close

Ryf Quail

Managing Director at E-Commerce One to One

Ryf has started digital media agencies and successfully sold them, run local branches of global media agencies, headed digital marketing and CRM for Deloitte across Asia Pacific and most recently founded his own global ventures group – The Avalon Group.

Ryf enjoys a strong network across the Asia Pacific region which he has cultivated across his career. He holds an MBA from the University of Otago Business School and is passionate about change and the continual learning required to keep ahead of the curve.

 

Close

David Hughes

General Manager e-Commerce and Customer Insights at Briscoe Group

With 17 year’s experience across a number of retail and technology businesses I have developed a broad capability and have a proven track record of results. I believe that business is about people and this remains a priority to me. My passion in business is built on data – I enjoy the ability to generate insight, learn and transform business. Using insights has allowed me to develop the breadth of business disciplines and deliver results.

 

Close

Gracie MacKinlay

Chief Marketing Gorilla at Mighty Ape

 

Close

James Fleet

Chief Marketing Officer at Jones Family Business

I live and breath ecommerce. With well over 12 years experience working with leading Australasian companies in key verticals such as travel, finance, appliances & electronics, my success has been measured by my ability to deliver high business growth. Finding and leading exceptional marketing and e-commerce technology people has been a key factor in my ability to do this. I take pride in being an innovator, in creating the best teams and motivating them to get the best results in high pressure, high growth environments.

 

Close

Chris Reid

Chief Information Officer at Hallenstein Glassons Group

I am currently the CIO - for Hallenstein Glasson Holdings (HGH), one of New Zealand’s largest retail groups with a turnover in excess of 200 million dollars. Here I look after approximately 130 Retail Branches in both New Zealand and Australia, as well as four websites, four Head Offices and three Distribution Centres.

Before this I was a Business Analyst for a midsized New Zealand technology company specialising in Retail Data Warehouses (Arena Retail Performance). While at Arena I worked on several large retail accounts including CUE, Veronika Maine, Number 1 Shoes and Overland. The experience gained from having an insight into some of Australasia’s biggest retailers was second to none.

Prior to Arena I was the IT and Operations Manager for Working Style a mid-sized men’s fashion retail company.

I believe my retail knowledge is second to none, while at university and high school I held part time sales positions at Rodd & Gun, Outdoor Heritage, Ralph Lauren, MARCS, Oroton and Working Style here I learnt the retail trade from the ground up.

 

Close

Lisa Powell

Head of Retail Practice at Amblique

E Commerce expert with over 18 years experience ranging from developing and managing the Sydney 2000 Olympics websites through to Interactive TV, B2B, Telco, Start Ups, Fashion Retailing and beyond. Recently worked as the E Business Group Manager at Apparel Group - developed the multichannel strategy for the business and the online strategy for both their fashion brands, Sportscraft and SABA. Launched successful online stores for both brands. Set up the end to end process for both online stores including supply, warehousing, fulfilment, packaging and customer services as well as developing and managing product and web content, product images, information architecture, web usability, digital marketing, affiliates programmes etc. Currently Head of Retail Practice and Strategy at Amblique - helping businesses get online and improve what they do online.

 

Close

Jason Greenwood

e-Commerce Manager at Healthpost

As a digital native with broad Omni-channel commerce expertise, I'm passionate about and love what I do. Having worked both merchant side as an eCommerce business owner & manager and also agency side for multiple companies - I bring a unique perspective to any commerce discussion.

I can seamlessly merge the core tenets of online success - traffic, conversion & customer lifetime value - with a wider dialog around business goals, systems, processes and integration/automation.

Commerce enablement is about much more than standalone web platforms. ERP, POS, PIM, CRM, OMS/WMS, payment+fulfillment systems, searchandising, digital market places, social media and other web connected systems all play their part in providing merchants with holistic views of channel performance and customer segments within them.

I cut through the jargon and help businesses take a data and results driven approach to their business aspirations. As a proven thought leader in the industry, I am proud to contribute to innovation across a range of verticals and business models.

Possessing extensive industry relationships allows me to recommend the right technology, at the right time, whatever the scenario. I can also take the helm of particularly challenging digital projects and see them through to successful completion.

It is my mission to help lead, inspire and encourage better digital execution in the businesses I am involved with and I take an active role in digital events and producing industry relevant content.

I’m a thinker & a doer and I look forward to connecting with other digitally focused peers and organisations to explore what we can achieve together!

 

Close

Sally Copland

Head of Online at Countdown

I lead the development of Countdown's online retail strategy with a focus on enhancing the online customer experience and extend Countdown's leadership in this space. I have more than 15 years’ experience in Marketing and Communications in a wide range of roles from brand and product marketing to digital and direct communications. I am passionate about marketing and retailing and believe that true connection with consumers will only come from a deep understanding of what makes them tick - success is found in knowing customers and being relevant to them!

 

Close

Mike Giles

Marketing Operations Manager at Mitre10 New Zealand

 

Close

Dolly Sangduan

Senior eCommerce Manager (COE) at Noel Leeming Group

I am passionate about all things Digital with experiences across managing owned, earned and bought digital channels including acquisitions and management of company Brands strategies.

Digital commerce is a fundamental part of any organisation especially with the shift and focus on customer data such as 'online to store' initiative driving not just the profitability and sales of eCommerce channel, but also stores growth.

A key influencer across digital and eCommerce initiatives within Group organisations. I thrive on challenges and can manage both internal and external stakeholders to continuously exceed expectations. Extensive experience with large retailers, agency, clients and technology providers. I have experience in various market sectors including FMCG, Building, Commercial B2B2C, Fashion and Consumer Electronics. Team engagement, trust and respect are big for me as people are the key building block of every successful business operations.

 

Close

Josh Cragg

Digital Manager at Barkers

I am an eCommerce professional with a proven track record with hands on experience managing and consulting to formulate multi-channel strategies and implement change to maximize returns.

I have consulted with blue chip through to start-up enterprises to formulate strategies and implement changes such as;

• Full site builds and re-designs including Mobile / Tablet / Responsive projects.
• Implementing Product, Order, Customer and Custom integrations with 3rd party solutions.
• Implementing multi language, multi currency, multi region sites.
• Created and managed integrated Social campaigns.
• Implement new functionality eg: Deliver to Store, merch/searchandising, quick shop, shop the look etc.

With my passion for digital marketing and entrepreneurial business drive, I am constantly learning new ways to optimize digital sales. I love the online space, believe its the future of commence and look forward to pioneering in the field.

 

Close

Merline McGregor

General Manager at Practicology

Passionate. Curious. Resourceful. I have had the pleasure of working with a number of high performance organisations for over a decade, specialising in the art and science of customer communication and engagement. Over the past fifteen years I have been working in the digital, e-commerce and loyalty space, and the optimisation of the relationships between communication and commerce. Combining robust content strategies based on consumer insights and analytics, the goal is to progress towards positive behaviour change. I believe in the power of 'the big idea' but that execution is the key to excellence.

 

Close

Tyson Hackwood

Head of Asia Pacific at Braintree

Expansion and partnership driven business unit leader, with active interest in driving the commercialization of innovation in #DigitalCommerce.

A strong track record of success driving business growth domestically, regionally and globally. Tyson has extensive experience in identifying, growing and driving business channels. He believes that 'teams' drive and build strategic relationships and drive results.

 

Close

Michelle Anderson

Chief Digital Officer at The Warehouse Group

An experienced senior executive who is passionate about digital and marketing strategy, as well as emerging data trends, with demonstrated ability to take strategy through to execution.

Focused on customer experience, Michelle has proven success in delivering business results and real change in the rapidly evolving consumer and media landscape beyond traditional marketing, into technology, analytics, and data insights.

 

Close

Chris Wong

General Manager Business Marketing at New Zealand Post

Chris has recently joined NZ Post as GM Business Marketing where he is accountable for parcel delivery and logistics solutions that enable eCommerce for many of New Zealand’s merchants. Prior to NZ Post, Chris was the Chief Operating Officer at Paymark - NZ’s largest payments company providing merchants with both in-store and online payment solutions as well as data insights products.

Chris has spent most of his career working with technology and has a passion for building new products & services and working with great people in the process. Chris has an extensive background in the Telco industry and has launched a number of mobile, internet and communications solutions through various senior roles with Vodafone in New Zealand, UK and Hungary.

 

Close

Gary Rohloff

Founder and Managing Director at LayBuy

An experienced CEO/Director of organisations in retail, direct marketing, and infrastructure with up to 1200 staff across 46 branches and revenues exceeding $200M. My expertise covers a variety of functions including finance, treasury, marketing, operations, change management, supply chain and leadership. My leadership style focuses on building team success by empowering individuals to be the best they can be. I offer support across the team through my ability to span different functions. My approach is appropriately hands-on with active involvement in problem solving.

 

Close

Lara Squires

Head of Digital and Multi-Option Retail Marketing at Countdown

Marketing & communications professional, experienced in developing fully integrated campaigns with exposure to the full marketing mix across several industries.

 

Close

Jesse Baddeley

eCommerce Manager at Farmers

 

Close

Ryf Quail

Managing Director at E-Commerce One to One

Ryf has started digital media agencies and successfully sold them, run local branches of global media agencies, headed digital marketing and CRM for Deloitte across Asia Pacific and most recently founded his own global ventures group – The Avalon Group.

Ryf enjoys a strong network across the Asia Pacific region which he has cultivated across his career. He holds an MBA from the University of Otago Business School and is passionate about change and the continual learning required to keep ahead of the curve.

 

Close