David Hughes

General Manager e-Commerce and Customer Insights at Briscoe Group

With 17 year’s experience across a number of retail and technology businesses I have developed a broad capability and have a proven track record of results. I believe that business is about people and this remains a priority to me. My passion in business is built on data – I enjoy the ability to generate insight, learn and transform business. Using insights has allowed me to develop the breadth of business disciplines and deliver results.

 

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Gracie MacKinlay

Chief Marketing Gorilla at Mighty Ape

 

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James Fleet

Chief Marketing Officer at Jones Family Business

I live and breath ecommerce. With well over 12 years experience working with leading Australasian companies in key verticals such as travel, finance, appliances & electronics, my success has been measured by my ability to deliver high business growth. Finding and leading exceptional marketing and e-commerce technology people has been a key factor in my ability to do this. I take pride in being an innovator, in creating the best teams and motivating them to get the best results in high pressure, high growth environments.

 

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Chris Reid

Chief Information Officer at Hallenstein Glassons Group

I am currently the CIO - for Hallenstein Glasson Holdings (HGH), one of New Zealand’s largest retail groups with a turnover in excess of 200 million dollars. Here I look after approximately 130 Retail Branches in both New Zealand and Australia, as well as four websites, four Head Offices and three Distribution Centres.

Before this I was a Business Analyst for a midsized New Zealand technology company specialising in Retail Data Warehouses (Arena Retail Performance). While at Arena I worked on several large retail accounts including CUE, Veronika Maine, Number 1 Shoes and Overland. The experience gained from having an insight into some of Australasia’s biggest retailers was second to none.

Prior to Arena I was the IT and Operations Manager for Working Style a mid-sized men’s fashion retail company.

I believe my retail knowledge is second to none, while at university and high school I held part time sales positions at Rodd & Gun, Outdoor Heritage, Ralph Lauren, MARCS, Oroton and Working Style here I learnt the retail trade from the ground up.

 

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Lisa Powell

Head of Retail Practice at Amblique at Amblique

E Commerce expert with over 18 years experience ranging from developing and managing the Sydney 2000 Olympics websites through to Interactive TV, B2B, Telco, Start Ups, Fashion Retailing and beyond. Recently worked as the E Business Group Manager at Apparel Group - developed the multichannel strategy for the business and the online strategy for both their fashion brands, Sportscraft and SABA. Launched successful online stores for both brands. Set up the end to end process for both online stores including supply, warehousing, fulfilment, packaging and customer services as well as developing and managing product and web content, product images, information architecture, web usability, digital marketing, affiliates programmes etc. Currently Head of Retail Practice and Strategy at Amblique - helping businesses get online and improve what they do online.

 

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Jason Greenwood

e-Commerce Manager at Healthpost

As a digital native with broad Omni-channel commerce expertise, I'm passionate about and love what I do. Having worked both merchant side as an eCommerce business owner & manager and also agency side for multiple companies - I bring a unique perspective to any commerce discussion.

I can seamlessly merge the core tenets of online success - traffic, conversion & customer lifetime value - with a wider dialog around business goals, systems, processes and integration/automation.

Commerce enablement is about much more than standalone web platforms. ERP, POS, PIM, CRM, OMS/WMS, payment+fulfillment systems, searchandising, digital market places, social media and other web connected systems all play their part in providing merchants with holistic views of channel performance and customer segments within them.

I cut through the jargon and help businesses take a data and results driven approach to their business aspirations. As a proven thought leader in the industry, I am proud to contribute to innovation across a range of verticals and business models.

Possessing extensive industry relationships allows me to recommend the right technology, at the right time, whatever the scenario. I can also take the helm of particularly challenging digital projects and see them through to successful completion.

It is my mission to help lead, inspire and encourage better digital execution in the businesses I am involved with and I take an active role in digital events and producing industry relevant content.

I’m a thinker & a doer and I look forward to connecting with other digitally focused peers and organisations to explore what we can achieve together!

 

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Sally Copland

Head of Online at Countdown

I lead the development of Countdown's online retail strategy with a focus on enhancing the online customer experience and extend Countdown's leadership in this space. I have more than 15 years’ experience in Marketing and Communications in a wide range of roles from brand and product marketing to digital and direct communications. I am passionate about marketing and retailing and believe that true connection with consumers will only come from a deep understanding of what makes them tick - success is found in knowing customers and being relevant to them!

 

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Mike Giles

Marketing Operations Manager at Mitre10 New Zealand

 

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Dolly Sangduan

Senior eCommerce Manager (COE) at Noel Leeming Group

I am passionate about all things Digital with experiences across managing owned, earned and bought digital channels including acquisitions and management of company Brands strategies.

Digital commerce is a fundamental part of any organisation especially with the shift and focus on customer data such as 'online to store' initiative driving not just the profitability and sales of eCommerce channel, but also stores growth.

A key influencer across digital and eCommerce initiatives within Group organisations. I thrive on challenges and can manage both internal and external stakeholders to continuously exceed expectations. Extensive experience with large retailers, agency, clients and technology providers. I have experience in various market sectors including FMCG, Building, Commercial B2B2C, Fashion and Consumer Electronics. Team engagement, trust and respect are big for me as people are the key building block of every successful business operations.

 

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Josh Cragg

Digital Manager at Barkers

I am an eCommerce professional with a proven track record with hands on experience managing and consulting to formulate multi-channel strategies and implement change to maximize returns.

I have consulted with blue chip through to start-up enterprises to formulate strategies and implement changes such as;

• Full site builds and re-designs including Mobile / Tablet / Responsive projects.
• Implementing Product, Order, Customer and Custom integrations with 3rd party solutions.
• Implementing multi language, multi currency, multi region sites.
• Created and managed integrated Social campaigns.
• Implement new functionality eg: Deliver to Store, merch/searchandising, quick shop, shop the look etc.

With my passion for digital marketing and entrepreneurial business drive, I am constantly learning new ways to optimize digital sales. I love the online space, believe its the future of commence and look forward to pioneering in the field.

 

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Merline McGregor

General Manager at Practicology

Passionate. Curious. Resourceful. I have had the pleasure of working with a number of high performance organisations for over a decade, specialising in the art and science of customer communication and engagement. Over the past fifteen years I have been working in the digital, e-commerce and loyalty space, and the optimisation of the relationships between communication and commerce. Combining robust content strategies based on consumer insights and analytics, the goal is to progress towards positive behaviour change. I believe in the power of 'the big idea' but that execution is the key to excellence.

 

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Ryf Quail

Managing Director at Comexposium

Ryf has started digital media agencies and successfully sold them, run local branches of global media agencies, headed digital marketing and CRM for Deloitte across Asia Pacific and most recently founded his own global ventures group – The Avalon Group.

Ryf enjoys a strong network across the Asia Pacific region which he has cultivated across his career. He holds an MBA from the University of Otago Business School and is passionate about change and the continual learning required to keep ahead of the curve.

 

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Benjamin Thompson

Head of Marketing Transformation at Endeavour Drinks Group.

I am an entrepreneurial, accomplished, energetic and senior marketer with exceptional interpersonal skills and a passion for creating and executing sales focused marketing strategies. I was headhunted from my previous position to build and grow the Thailand venture of theiconic.com. I am motivational leader with strong analytical, organizational and problem solving skills, committed to the highest levels of ethical, professional and personal excellence.

For two years I had been taking care of Digital Marketing at Dan Murphy's and driving the business' Omni-Channel marketing approach (including a couple of Omni-channel awards). Now I have been promoted to take care of Digital Marketing at a group level, supporting not just Dan's but all the brands within the Woolworths Liquor Group (now called Endeavour Drinks).

 

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Anthony Long

Global eCommerce Capability Lead Kimberly-Clark Corp.

Tony Long is a Marketing Technology innovator with over 20 years of global leadership of initiatives that combine marketing, technology and commerce. His diversified background includes founding one of the first DzSilicon Alleydz web development shops in the mid 1990’s, consulting on digital marketing projects across numerous industries, serving as senior leadership with tech and non-tech start-ups, and heading marketing initiatives for clients across the US and Europe that included major retail, banking, consumer products and sporting franchises.

In his current role at Kimberly-Clark Tony supports top-tier markets and leading retailers globally with e-commerce and digital marketing strategies and capabilities. He is a frequent keynote speaker at marketing and e-commerce conferences around the world, and writes a column on the subjects for Ecommerce Brasil magazine. He also plays bass, percussion and keyboards for Chicago-based rock band Samson The Aviator

Session title:

The Great Consumer Diaspora

Session synopsis:

The once-organized, easily defined world of shopping has been turned upside down by mobile-toting consumers who have changed their shopping behaviors from a planned "must-do" to an “always on, when I think about it”. Our conversation will travel the path from purchase to creating real relationships with people, with the end-goal of restoring connections with “connected/disconnected” consumers. We’ll discuss new ways of approaching classic e-commerce go-to's such as search and CRM, and bring forward some new thinking that includes the proper role of AI, and how model innovation is the best new way to create value for both your distracted, dispersed customers and you.

So, the notion is this: people are still shopping, but they're not doing it in concentrated groups gathering at high-street retailers. They're doing it as they feel like it, whether in lines at the airport or watching their kid's rugby match. What this means is, brands and retailers need now, more than ever, to ditch the nottion of "scale" (i.e., buying big media) and embrace the notion of "1 to 1 relationships at scale."

 

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